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AYUÄ Shipping Policy

Last updated: 2025.12.28

1. Overview

AYUÄ ships orders to customers in the EU, US, and other countries. This policy outlines delivery methods, estimated times, shipping costs, and risk transfer for all orders.

  • EU customers (including Lithuania, Latvia, Estonia): Your rights under EU consumer law are fully respected.
  • US customers: Delivery follows federal and state regulations.
  • Lithuania-specific note: Lithuanian law applies to order fulfillment and risk transfer for domestic shipments.

2. Shipping Methods

  • Lithuania, Latvia, Estonia: Orders are delivered via Omniva to the customer’s address or a pick-up point (paštomatas).
  • Other EU countries: Orders shipped via Lithuanian Post, FedEx, DPD, or Venipak.
  • US & other international destinations: Orders shipped via FedEx, DPD, UPS, or equivalent carriers.

3. Estimated Delivery Times

  • Lithuania, Latvia, Estonia: 2–3 business days from payment confirmation.
  • Other EU countries: Up to 14 business days from payment confirmation.
  • US & other countries: 14–21 business days from payment confirmation.

Note: Delivery times are estimates only. Delays may occur due to stock availability, carrier issues, customs processing, or circumstances beyond AYUÄ’s control.

4. Risk Transfer

  • Risk of loss or damage transfers to the customer once the package is handed over to the carrier.
  • Customers must inspect the package upon delivery and report visible damage to the carrier immediately.
  • If items are missing, damaged, or incorrect, do not accept the delivery and notify AYUÄ immediately at info@ayua.shop.

5. Customer Responsibilities

  • Customers must be available to receive the package or provide a secure delivery address.
  • A valid ID may be required for verification at delivery.
  • Customers are responsible for signing the delivery confirmation. Once signed without noting damage or discrepancies, items are considered delivered correctly.

6. Shipping Costs

  • Lithuania, Latvia, Estonia: €3.50 per order (pick-up point or courier).
  • EU countries (excluding Baltic States): €10 via registered mail.
  • International shipping (other countries):
    • Orders €150 or more: free shipping via registered mail.
    • Orders under €150: €20 via registered mail, €40 via courier.

Additional local charges (e.g., customs duties or taxes) may apply depending on the destination country.

7. Failed Delivery

  • If the customer is unavailable on the scheduled delivery date, the customer must notify AYUÄ no later than the next day.
  • Failure to notify may result in lost rights to claim late or non-delivered goods.
  • AYUÄ will coordinate a new delivery attempt with the carrier. If the item is still not delivered, the customer may request a return or refund under the Return & Refund Policy.

8. Contact Information

For shipping inquiries:

Email: info@ayua.shop

Phone: +370 65532374

Address: Valdemaro Čarneckio g. 114, 11305 Vilnius, Lithuania